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Google Play won’t open or gets stuck opening

If the Google Play app get’s stuck and will not go to the homescreen or gets stuck opening please follow the steps below.

  1. From the units home screen, click on settings.
  2. Click on other
  3. Click on More Settings
  4. Click on Apps
  5. Click on Google Play
  6. Click on Clear Cache
  7. Click on Clear Data
  8. Click on Force Stop and then OK
  9. Press the home button on your remote control
  10. Click on the Google Play icon to open Google Play