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SkyStream Warranty & Return Policy

SkyStream Technologies is proud to provide a 14-Day Money-Back Guarantee* and a 1-Year Warranty on all our products. If you're not satisfied or encounter any issues with your streaming media player, contact us at or use our QuickSupport App for diagnostic help. If necessary, you can send the unit back for repairs, exchange, or a full refund, excluding units with water or physical damage.

The return process is simple:

  1. Email us at for eligibility.
  2. If eligible, we'll send a form to include in your return package. You'll be responsible for return shipping costs within the 14-day period.
  3. Upon receiving your return, we'll process it within 2-3 business days. Once checked for completeness, we'll issue your refund.

Key points to remember:

  • Return shipping costs within 14 days are borne by the customer, including international orders.
  • Shipping costs paid by the customer are non-refundable.
  • Items returned beyond the 14-day period will not be refunded. Customers must bear return shipping costs for such items.
  • 2-Year Extended Warranty must be purchased at the time of purchasing our Android TV Boxes. Subsequent purchases won't be honored.
  • We don't accept returns for reasons such as dislike of the included remote control, not wanting to create a Google account, or dissatisfaction with any third-party VPN's functionality.
  • We offer Route Shipping Insurance at 1% of your total order value. We strongly recommend it as we're not responsible for lost or stolen packages if declined.
  • Cord Cutting Package Returns: If you return any product from this package, you'll be refunded the full purchase price minus the cost of items not returned.
  • Mistaken orders must be reported prior to shipping. If already shipped, a fee of $8 is required for us to accept a return, and the customer must bear return shipping costs.
  • We process all weekend and holiday orders on the next business day. This includes overnight FedEx orders.
  • Custom, VAT, Import or other fees are the customer's responsibility. We don't cover such charges.
  • Refunds are processed within 72 hours through the original payment method.
  • Ensure to remove any extras from your unit and perform a factory reset to clear any personal data before shipping it back.
  • Third-Party Vendors: Products bought from third parties cannot be returned to SkyStream for refunds. Any returns from third-party vendors will not be honored and deemed abandoned after seven days if return shipping isn't paid.

*Conditions apply to all points.