Free USPS Shipping on All Orders over $99 in the US!


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Here you will find our most frequently asked questions for the SkyStream Max | Android TV Streaming Media Player - if you can not find the questions and answer that you are looking for on this page, email our support team at or chat with us!

SkyStream MAX Streaming Player

SkyStream Streaming Media Players do not receive local channels unless you have a streaming application that provides those channels. We suggest getting a local HD antenna that is designed to get local channels through the air. 

The SkyStream Pro can run one TV at a time. However due to its small size and ease of hooking it up it can be moved from TV to TV very easily.
Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer your SkyStream Pro and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch televisions.

Yes, Multiple SkyStream’s can be used at one time off of the same internet connection. Please note that multiple SkyStream’s running at the same time will demand a faster internet connection. We recommend 10 Mbps per unit. So for 2 units we would recommend a 20 Mbps internet connection or more.

Yes you can use services such as Netflix or Hulu using their apps from the App store. A subscription to any of these services are required to use their respective apps. the SkyStream pro does not circumvent any subscription based streaming services in any way.

Yes, the SkyStream Pro comes with built in Bluetooth.

AndroidTV 11.0

Because the SkyStream TV Boxes run on the Android operating system you can do everything you can do on an android phone or tablet. You are able to download any of the 800,000+ android applications from the app store. You can surf the web, watch YouTube videos, check emails, make Skype calls (Compatible webcam required), Social Media, play games (We recommend a USB gaming controller,) and just about anything else that a normal android device can do. 

Yes, every SkyStream TV Box is quality tested before it ships out to a customer. We offer a 1 year warranty on each unit (Physical damage and Water damage caused by the customer is not included in this warranty.)

No, our Streaming Media Players do not offer downloading or a DVR service. Our media players are designed and sold as on demand streaming devices.

Yes you can connect an external hard drive to our SkyStream models via a USB cord. However some external hard drives draw too much power for the USB port to provide. This can happen with large external hard drives of 1 Tb or bigger. In this case you will need to provide your external hard drive with an external power source. These products can be found at almost any electronics store. 

We do not charge any monthly fees. However paid subscriptions are required for certain streaming services like Netlfix, Hulu and Amazon Instant Video, etc.


Route charges 1% of your total order value to insure your order during the shipping process. If you order is damaged, lost or stolen during the shipping process and you have added Route Shipping Insurance, We will ship out another order to you.

However if you choose to decline Route Shipping Insurance and you package is damaged, lost or stolen during the shipping process you will need to file a claim with the shipping carrier. We highly suggest utilizing the Route Shipping insurance as it is cheaper and more efficient than the Carriers Insurance.

We will do our best to help you with trying to recover a lost or stolen package, but are not responsible for lost or stolen packages if the customer declines the additional shipping insurance through Route.

We ship all orders within 48 hours. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day. This includes FedEx Priority Overnight orders made on the weekend. These orders will be shipped out the next business day.

Depending on if you reside in the US or Internationally. If you are in the US, 2-5 days are average delivery times. If you are an International customer, 7-21 days but can vary depending on your countries importation rules and customs department.

We ship either USPS or FedEx depending on locations and cost.

Once your order has been shipped, you will receive an email with the tracking number and carrier. You can track your order on the couriers website.

Once you have made it to the Checkout page (not Cart), you will see a “Discount” box on the right side of the page. Input your discount code here and click “Apply”.

All orders over $100.00 are free shipping within the United States. International orders shipped via USPS First Class International are a Flat $20.00.

Anywhere in the world – however certain countries do not allow for the importation of products from the United States. We will not ship to these countries.

It would be nearly impossible for us to calculate Customs Fees for every international order that we ship out, therefore, the fees are your responsibility. Make sure you know what you have to pay before you place your order with us. We do not pay any customs, importation or VAT fees. These fees are solely on the customer to pay.

Please email us your order number and what you would like to change ASAP to However we are not responsible for any errors in shipping due to incorrect information added by the customer at checkout.

We offer a 14 day money back guarantee on all boxes. If you are not satisfied within the first 14 days, either call us or email us and we will be happy to assist you with your return. We also have a 1 year warranty on our products, so if something happens and it stops working, call us or email us and we will take care of you. Return shipping is the responsibility of the customer when returning a product for a refund. This includes international orders. 


We accept Visa, Mastercard, Discover, American Express & the option to checkout using your Amazon account or PayPal account. We also accept Bitcoin, Bitcoin Cash, Ethereum and Lite Coin.


We sell our boxes on our website (which is where you are now) or on,,, and

Our site is fully secure with SSL and 256 bit encryption - consider our security as strong (maybe even stronger) than your banks!