1. Make sure you have inserted both AAA Batteries into the remote control and have plugged the USB Dongle into the unit you wish to control. (Do not insert the USB dongle into the back of your TV unless you have a smart TV and are using this remote control to control your TV.)
2. If the remote control is not controlling the device that it is plugged into, simply unplug the device from its power source, plug it in and let it completely boot up again.
3. Press the Red Cursor button if the air mouse feature is not working.
4. If the red LED light on the top of the remote is not lighting up when you press a button try changing the batteries in the remote control. You can also try rolling them or pressing them towards the + connection side. Also make sure the batteries are inserted in the proper direction.