Here you will find our most frequently asked questions for the SkyStream Android TV Boxes - if you can not find the questions and answer that you are looking for on this page, please Click Here to be redirected to the Support section for further assistance.
Please remember SkyStream does not provide support on any 3rd party add-ons within the KODI application. These add-ons are serviced, owned and operated by 3rd party companies that have no affiliation with SkyStream. If you are experiencing issues with any add-ons within KODI, please contact the developer directly. Do not contact KODI directly as they have no affiliation with SkyStream or any 3rd party add-on developer. Our streaming specialist will not be able to provide any answers, comments or support on any 3rd party add-ons or applications that comes on the SkyStream Android TV Boxes. Please contact the developer directly for any questions regarding support or playback issues.
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We ship all orders within 24 hours. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day following that particular day.
Depending on if you reside the US or Internationally. If you are in the US, 2-5 days is average delivery times. If you are an International customer, 7-10 days.
We ship either USPS or FedEx depending on locations and cost.
Once your order has been shipped, you will receive an email with the tracking number and carrier. You can track your order on their websites.
Once you have made it to the Checkout page (not Cart), you will see a “Discount” box on the right side of the page. Input your discount code here and click “Apply”.
All orders over $50.00 are free shipping. International orders are calculated at Checkout with real time costs.
Anywhere in the world - we have no restrictions, except for Russia!
It would be nearly impossible for us to calculate Customs Fees for every international order that we ship out, therefore, the fees are your responsibility. Make sure you know what you have to pay before you place your order with us.
There are two ways you can change your order once it has been placed. Call us at 1-888-963-9105 or email us at firstname.lastname@example.org. Be sure to reference your order number and we will be able to assist you.
We offer a 30 day money back guarantee on all boxes. If you are not satisfied within the first 30 days, either call us or email us and we will be happy to assist you with your return. We also have a 1 year warranty on the product, so if something happens and it stops working, call us or email us and we will take care of you.
We accept Visa, Mastercard, Discover, American Express & the option to checkout using your Amazon account or PayPal account.
The easiest and fastest way to cancel the subscription plan is to email us at email@example.com or call us at 888-963-9105. We will handle the rest.
We sell our boxes on our website (which is where you are now) or on Amazon.com.
Absolutely! Give us a call at 888-963-9105 and one of our streaming specialist will be able to assist you.
Our site is fully secure with SSL and 256 bit encryption - consider our security as stong (maybe even stronger) than your banks!
GENERAL QUESTIONS ABOUT SKYSTREAM ANDROID TV BOXES
While the SkyStream Android TV Boxes do get live streams of all of the major network channels, they are most likely not from your local area. We suggest getting an antenna that is designed to get local channels through the air.
The SkyStream can run one TV at a time. However due to its small size and ease of hooking it up it can be moved from TV to TV very easily.
Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer the SkyStream and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch televisions.
Yes, Multiple SkyStream’s can be used at one time off of the same internet connection. Please note that multiple SkyStream’s running at the same time will demand a faster internet connection. We recommend 10 Mbps per unit. So for 2 units we would recommend a 20 Mbps internet connection.
Yes you can still continue to use pay services such as Netflix or Hulu. However you will soon find that these services are not needed as you can watch everything that they offer and everything that they do not for free.
No. The laws state that downloading, possessing, distributing or profiting from copy written material is illegal. When you are streaming a TV show or movie you are not downloading it and are never in possession of it. Once the TV show or movie is done streaming all of the data from that stream is gone from your unit.
Yes, all of the current SkyStream models come with built in Bluetooth.
The SkyStream X4 runs on Android 4.4 - KitKat. The SkyStream X5 runs on Android 4.4 - KitKat. The new SkyStream ONE runs on Android 5.1.1 - Lollipop.
Because the SkyStream TV Boxes run on the Android operating system you can do everything you can do on an android phone or tablet. You are able to download any of the 800,000+ android applications from the Google Play Store. You can surf the web, watch Youtube videos, check emails, play games (We recommend a USB gaming controller,) and just about anything else that a normal android device can do.
The latest version of Kodi comes built into the SkyStream Boxes. We will send out updates when the versions change and we feel that they are stable enough to run on our boxes.
The SkyStream Android TV Boxes come with the SkyStreamTV Updater Application already installed. The SkyStreamTV Updater will keep all of your streaming applications up-to-date with the latest free add-ons and latest versions of all streaming applications!
All of the free XBMC / KODI addons on the SkyStream boxes automatically update themselves.
Yes, all of the free XBMC / KODI addons that come on our units update their content offerings daily. This means that you can watch all of the latest video releases the same day they are added to the XBMC / KODI addon.
Yes, every SkyStream TV Box is quality tested before it ships out to a customer. We offer a no questions asked 1 year warranty on each unit (Physical damage and Water damage caused by the customer is not included in this warranty.)
We offer both technical support and customer support via email and phone.
Email Address – firstname.lastname@example.org
Phone Number – 888-963-9105 9AM-5PM Mon–Fri – EST
While you are able to download video content onto the hard drive of our products, we do not condone downloading copy written material. As everything can be viewed on demand we see no reason to record or download any of the content.
Yes you can connect an external hard drive to both of our SkyStream models via a USB cord. However some external hard drives draw too much power for the USB port to provide. This more often happens with large external hard drives of 1 Tb or bigger. In this case you will need to provide your external hard drive with an external power source. These products can be found at almost any electronics store.
Unfortunately XBMC / KODI is not able to block content by rating. However within XBMC / KODI you can set a master password that need to be entered in order to be able to open certain genres of content. For example you can place a password on video content, but leave music content open.
Absolutely not! All of the content and programs that come preloaded on the SkyStream android TV boxes are completely free. We will never ask for monthly fees. Programs like Netflix and Hulu still require a monthly subscription.
Yes you can truly watch almost any live sporting event from all over the world. While we cannot guarantee that more obscure sports will have every game 99% of every live sporting event in the world is available to be viewed on the SkyStream. While some streams may be in HD, most streams will be broadcast in standard definition. It does not matter what region of the country or the world you are in. None of the live sports are blocked by geographical location.
For example if you are in Florida and want to watch a New York game you can. Even if that game is not being broadcast in your area.
Here is a short list of sports that can be seen.
The SkyStream X4 and SkyStream ONE come with a standard remote control. We suggest purchasing the SkyStream Air Mouse for better functionality when using the box.
Make sure the power plug is pushed into the SkyStream all the way and the other end is plugged into a wall unit that has power. If both ends of the power cord are connected properly and you have tested it on multiple power outlets and the unit is still not turning on. Please contact customer service at email@example.com or 888-963-9105
Make sure that the HDMI cable is plugged in all the way for both the SkyStream and your TV. Make sure your TV is on the correct source for the HDMI input that the SkyStream is plugged into.
Click settings. Click Display, Click Display size. Adjust until the screen fits your TV using the plus and minus symbols and then click back.
Click settings. Click Network Connections. Click Wifi, Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password)
If you are completely unfamiliar with how to use the Android Operating system or how to use a certain Android feature please search the internet for a guide to using Android 4.2 JellyBean or 4.4 KitKat or search the internet on how to use the feature that you are trying to use. There are many sources on the internet that offer excellent tutorials on how to fully utilize the Android operating system.
Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse into one of the USB ports on the SkyStream Android TV Box. You do not need to reboot your SkyStream Android TV Box, your USB device should begin working once you have plugged in your USB device.
To enable Bluetooth click on Settings, Other, More Settings. Now turn on Bluetooth. The unit will start searching for Bluetooth devices. Follow the pairing instructions for the Bluetooth device you are trying to connect and you should be good to go.
While this is possible to do, we do not support or offer customer support for this feature. There are many websites that offer support to do this, but we do not sell the SkyStream Android TV Box to do this. If you want to hook up the SkyStream Android TV Box to a home network we suggest researching online to figure out how to do this. SkyStream does not offer support in doing this.
The version of Android that is on your unit is currently the most stable version of Android for TV Boxes. You can upgrade to a newer version of Android because the SkyStream Android TV Box is completely open and rooted, but we do not recommend doing this and we do not offer support in upgrading your SkyStream Android TV Box to a newer version of Android or any problems that you may encounter if you do upgrade your Android operating system.
Click Settings. Click Display, Click Display Position, Press the Minus and Plus symbols to adjust the display to your TV. Click back/.
Click Settings, Other, More Settings, Scroll down to Date & Time and click on it, Click Automatic Date & Time, or adjust manually. Also make sure to adjust the Time Zone to match your location.
Here is how to connect an external hard drive to your SkyStream.Plug the USB cord into one of the USB ports on your SkyStream Android TV Box. Connect the other connection plug into your external hard drive.
If your SkyStream Android TV Box gets stuck booting up this is what you might see.
The SkyStream Logo
Elite Mods Logo
4 Colored circles spinning
The first thing to do is to unplug your unit from the power supply. Let it sit for 30 seconds. Plug the unit back in.
Your unit should boot up back to the home screen after running through the boot sequence.
If you unit still gets stuck on the boot sequence please contact us at firstname.lastname@example.org or call 888-963-9105.
As your SkyStream relies on your internet connection to stream video content, it is very important that you have a reliable and fast internet connection.
Here is how to check and see how much internet is getting to your SkyStream unit.
Go to all apps, Scroll down until you see the Speedtest app. Click on the speedtest app. Click begin test. Let the test run and see what speeds you are getting.
For optimal streaming you should have over 10,000 Kbps or 10 Mbps Download. Upload speed is not as important as Download speed.
If you are getting less than the recommended speed posted above here are some options.
Move your Wifi router closer to the SkyStream unit.
Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
Contact your internet provider if you are not getting close to the amount of internet speed that you are paying for.
Power - Powers the unit on and off
Search - Will bring up a search menu in certain apps Setup - Will bring you to the main settings page where you can connect to wifi, and adjust your display size
Mute - Turns off all sound
Zoom - Will zoom videos and pictures
Subtitle - Will turn on and off subtitles in certain programs
Photo - Will bring you to the standard Android picture app
Music - Will bring you to the Standard Android Music app
File - Will bring you to the File Explorer
Video - Will bring you to the File Explorer
Network - Will bring you to the File Explorer
Android - Will bring you to the File Explorer
Menu - The menu button is the same as a long press on a android screen. It will bring up extra options on whatever you have highlighted. It is also the button you will use to add favorites in XBMC / KODI
OK - This is your main select button
Directional Keys - These buttons are used to navigate
Return - Return is basically a back button. Use this button to back out of apps
Home - The home button will take you to the home screen at any time.
1-9 Keys - Use these key to type in numbers
Backspace - This key is a delete key for when you are typing.
Cursor - By pressing this button you are switching back and forth from a cursor to a directional navigation. When using cursor mode you will need to press and hold the directional keys to move the cursor around on the screen.
Some larger external hard drives, usually 500 Gb or larger draw more power to be able to run then the USB ports on your unit can produce.
If the external hard drive you are trying to connect will not power up when connected to the USB port you will need to purchase a USB power source that can power the external hard drive. This will give the external hard drive the amount of power it needs to operate. You can then connect the external hard drive to the SkyStream and access all of your files.