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SKYSTREAM FAQ

Here you will find our most frequently asked questions for the SkyStream Streaming Media Players- if you can not find the questions and answer that you are looking for on this page, email our support team at info@skystreamx.com or chat with us!

Shipping

As of 4/15/19 we now offer Route Shipping Insurance during checkout. Route charges 1% of your total order value to insure your order during the shipping process. If you order is damaged, lost or stolen during the shipping process and you have added Route Shipping Insurance, We will ship out another order to you.

However if you choose to decline Route Shipping Insurance and you package is damaged, lost or stolen during the shipping process you will need to file a claim with the shipping carrier. We highly suggest utilizing the Route Shipping insurance as it is cheaper and more efficient than the Carriers Insurance.

We will do our best to help you with trying to recover a lost or stolen package, but are not responsible for lost or stolen packages if the customer declines the additional shipping insurance through Route.

We ship all orders within 48 hours. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day. This includes FedEx Priority Overnight orders made on the weekend. These orders will be shipped out the next business day.

Depending on if you reside in the US or Internationally. If you are in the US, 2-5 days are average delivery times. If you are an International customer, 7-21 days but can vary depending on your countries importation rules and customs department.

We ship either USPS or FedEx depending on locations and cost.

Once your order has been shipped, you will receive an email with the tracking number and carrier. You can track your order on the couriers website.

Once you have made it to the Checkout page (not Cart), you will see a “Discount” box on the right side of the page. Input your discount code here and click “Apply”.

All orders over $100.00 are free shipping. International orders are a flat $15.00.

Anywhere in the world – however certain countries do not allow for the importation of products from the United States. We will not ship to these countries.

It would be nearly impossible for us to calculate Customs Fees for every international order that we ship out, therefore, the fees are your responsibility. Make sure you know what you have to pay before you place your order with us. We do not pay any customs, importation or VAT fees. These fees are solely on the customer to pay.

Please email us your order number and what you would like to change ASAP to info@skystreamx.com.

We offer a 14 day money back guarantee on all boxes. If you are not satisfied within the first 14 days, either call us or email us and we will be happy to assist you with your return. We also have a 1 year warranty on our products, so if something happens and it stops working, call us or email us and we will take care of you. Return shipping is the responsibility of the customer when returning a product for a refund. This includes international orders. Local Antennas are not eligible for returns and are not covered in the 14 day money back guarantee.

Payment

We accept Visa, Mastercard, Discover, American Express & the option to checkout using your Amazon account or PayPal account. We also accept Bitcoin, Bitcoin Cash, Ethereum and Lite Coin.

The easiest and fastest way to cancel the subscription plan is to email us at info@skystreamx.com. We will handle the rest.

Ordering

We sell our boxes on our website (which is where you are now) or on Amazon.com and Ebay.com.

Absolutely! Please email us or chat with us, let us know what you are looking to order and a phone number to contact you at and one of our streaming specialist will be able to assist you.

Our site is fully secure with SSL and 256 bit encryption - consider our security as stong (maybe even stronger) than your banks!

SkyStream 3+ Streaming Player

Skystream Streaming Media Players do not receive local channels. We suggest getting a local HD antenna that is designed to get local channels through the air. We sell two different Models of the US made Mohu brand.

The SkyStream Players can run one TV at a time. However due to its small size and ease of hooking it up it can be moved from TV to TV very easily.
Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer the SkyStream Player and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch televisions.

Yes, Multiple SkyStream’s can be used at one time off of the same internet connection. Please note that multiple SkyStream’s running at the same time will demand a faster internet connection. We recommend 10 Mbps per unit. So for 2 units we would recommend a 20 Mbps internet connection or more.

Yes you can use services such as Netflix or Hulu using their apps from the App store. A subscription to any of these services are required to use their respective apps. SkyStream devices do not circumvent any subscription based streaming services in any way.

Yes, the SkyStream Three Plus comes with built in Bluetooth.

The SkyStream Three Plus runs on Android Oreo 8.1.

Because the SkyStream TV Boxes run on the Android operating system you can do everything you can do on an android phone or tablet. You are able to download any of the 800,000+ android applications from the app store. You can surf the web, watch Youtube videos, check emails, make Skype calls (Compatible webcam required), Social Media, play games (We recommend a USB gaming controller,) and just about anything else that a normal android device can do. 

Yes, every SkyStream TV Box is quality tested before it ships out to a customer. We offer a 1 year warranty on each unit (Physical damage and Water damage caused by the customer is not included in this warranty.)

All SkyStream customers can find valuable device set up, streaming and support information with our comprehensive set of articles and technical troubleshooting steps at <a href="https://www.skystreamx.com/pages/support-3">SkyStream Support</a>. Additionally, customers can visit our customer run <a href="https://www.facebook.com/groups/beststreamingbox/">Facebook page</a> for after-hours support.
SkyStream offers agent-assisted chat, email and phone support to customers for the first 90 days. After your initial 90 days have passed, you will have access to agent-assisted chat and email. If you require or would like longer phone support, we offer our SkyStream Extended Care Plan which gives you priority support via phone, chat and email for only $3.99/month.
SkyStream offers a limited one-year warranty for defects.

We offer both technical support and customer support via email, phone, and chat for the first 90 days. After your initial 90 days have passed, you will have access to technical support/customer support via email and chat only. If you are interested in extending the phone support, you can enroll in our SkyStream Extended Care Plan for only $3.99/month.<br>
Email Address – info@skystreamx.com

No, our Streaming Media Players do not offer downloading or a DVR service. Our media players are designed and sold as on demand streaming devices.

Yes you can connect an external hard drive to our SkyStream models via a USB cord. However some external hard drives draw too much power for the USB port to provide. This can happen with large external hard drives of 1 Tb or bigger. In this case you will need to provide your external hard drive with an external power source. These products can be found at almost any electronics store. 

Unfortunately the media center is not able to block content by rating. However within the media center you can set a master password that need to be entered in order to be able to open certain genres of content. For example you can place a password on video content, but leave music content open.

We do not charge any monthly fees. However paid subscriptions are required for certain streaming services like Netlfix, Hulu and Amazon Instant Video. 

Troubleshooting

Make sure the power plug is pushed into the SkyStream all the way and the other end is plugged into a wall unit that has power. If both ends of the power cord are connected properly and you have tested it on multiple power outlets and the unit is still not turning on. Please contact customer service at info@skystreamx.com.

Make sure that the HDMI cable is plugged in all the way for both the SkyStream and your TV. Make sure your TV is on the correct source for the HDMI input that the SkyStream is plugged into.

Click settings. Click Display, Click Screen position. Adjust until the screen fits your TV using the plus and minus symbols and then click back. 

Click settings. Click Network. Click Wifi, Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password)

If you are completely unfamiliar with how to use the Android Operating system or how to use a certain Android feature please search the internet for a guide to using Android or search the internet on how to use the feature that you are trying to use. There are many sources on the internet that offer excellent tutorials on how to fully utilize the Android operating system. 

To enable Bluetooth click on Settings, Add accessory. Now turn on Bluetooth. The unit will start searching for Bluetooth devices. Follow the pairing instructions for the Bluetooth device you are trying to connect and you should be good to go. 

While this is possible to do, we do not support or offer customer support for this feature. There are many websites that offer support to do this, but we do not sell the SkyStream Android TV Box to do this. If you want to hook up the SkyStream Android TV Box to a home network we suggest researching online to figure out how to do this. SkyStream does not offer support in doing this. 

Click Settings. Click Display, Click Screen position, Press the Minus and Plus symbols to adjust the display to your TV. Click back.

Click Settings, Other, More Settings, Scroll down to Date & Time and click on it, Click Automatic Date & Time, or adjust manually. Also make sure to adjust the Time Zone to match your location. 

Here is how to connect an external hard drive to your SkyStream.Plug the USB cord into one of the USB ports on your SkyStream Android TV Box. Connect the other connection plug into your external hard drive.