SKYSTREAM FAQ

Here you will find our most frequently asked questions for the SkyStream Android TV Boxes - if you can not find the questions and answer that you are looking for on this page, please Click Here to be redirected to the Support section for further assistance.

Please remember SkyStream does not provide support on any 3rd party add-ons within the KODI application. These add-ons are serviced, owned and operated by 3rd party companies that have no affiliation with SkyStream. If you are experiencing issues with any add-ons within KODI, please contact the developer directly. Do not contact KODI directly as they have no affiliation with SkyStream or any 3rd party add-on developer. Our streaming specialist will not be able to provide any answers, comments or support on any 3rd party add-ons or applications that comes on the SkyStream Android TV Boxes. Please contact the developer directly for any questions regarding support or playback issues.

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SHIPPING QUESTIONS

We ship all orders within 24 hours. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day following that particular day.
Depending on if you reside the US or Internationally. If you are in the US, 2-5 days is average delivery times. If you are an International customer, 7-10 days.
We ship either USPS or FedEx depending on locations and cost.
Once your order has been shipped, you will receive an email with the tracking number and carrier. You can track your order on their websites.
Once you have made it to the Checkout page (not Cart), you will see a “Discount” box on the right side of the page. Input your discount code here and click “Apply”.
All orders over $50.00 are free shipping. International orders are calculated at Checkout with real time costs.
Anywhere in the world - we have no restrictions, except for Russia!
It would be nearly impossible for us to calculate Customs Fees for every international order that we ship out, therefore, the fees are your responsibility. Make sure you know what you have to pay before you place your order with us.
There are two ways you can change your order once it has been placed. Call us at 1-888-963-9105 or email us at info@skystreamx.com. Be sure to reference your order number and we will be able to assist you.
We offer a 30 day money back guarantee on all boxes. If you are not satisfied within the first 30 days, either call us or email us and we will be happy to assist you with your return. We also have a 1 year warranty on the product, so if something happens and it stops working, call us or email us and we will take care of you.

PAYMENT QUESTIONS

We accept Visa, Mastercard, Discover, American Express & the option to checkout using your Amazon account or PayPal account.
The easiest and fastest way to cancel the subscription plan is to email us at info@skystreamx.com or call us at 888-963-9105. We will handle the rest.

ORDERING QUESTIONS

We sell our boxes on our website (which is where you are now) or on Amazon.com.
Absolutely! Give us a call at 888-963-9105 and one of our streaming specialist will be able to assist you.
Our site is fully secure with SSL and 256 bit encryption - consider our security as stong (maybe even stronger) than your banks!

GENERAL QUESTIONS ABOUT SKYSTREAMX ANDROID TV BOXES

While the SkystreamX Android TV Boxes do get live streams of all of the major network channels, they are most likely not from your local area. We suggest getting an antenna that is designed to get local channels through the air.
The SkystreamX can run one TV at a time. However due to its small size and ease of hooking it up it can be moved from TV to TV very easily.
Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer the SkystreamX and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch televisions.
Yes, Multiple SkystreamX’s can be used at one time off of the same internet connection. Please note that multiple SkystreamX’s running at the same time will demand a faster internet connection. We recommend 10 Mbps per unit. So for 2 units we would recommend a 20 Mbps internet connection.
Yes you can still continue to use pay services such as Netflix or Hulu. However you will soon find that these services are not needed as you can watch everything that they offer and everything that they do not for free.
No. The laws state that downloading, possessing, distributing or profiting from copy written material is illegal. When you are streaming a TV show or movie you are not downloading it and are never in possession of it. Once the TV show or movie is done streaming all of the data from that stream is gone from your unit.
Yes, all of the current SkyStream models come with built in Bluetooth.
The SkyStream X4 runs on Android 4.4 - KitKat. The SkyStream X5 runs on Android 4.4 - KitKat. The new SkyStream ONE runs on Android 5.1.1 - Lollipop.
Because the SkystreamX TV Boxes run on the Android operating system you can do everything you can do on an android phone or tablet. You are able to download any of the 800,000+ android applications from the Google Play Store. You can surf the web, watch Youtube videos, check emails, play games (We recommend a USB gaming controller,) and just about anything else that a normal android device can do.
The latest version of Kodi comes built into the SkystreamX Boxes. We will send out updates when the versions change and we feel that they are stable enough to run on our boxes.
The SkystreamX Android TV Boxes come preloaded with all of the popular XBMC / KODI addons. Our android TV boxes come preloaded with over 40+ of the most popular XBMC / KODI addons. We do not bloat our boxes with pointless XBMC / KODI addons, we only preload our units with the best and proven XBMC / KODI addons.
All of the XBMC / KODI addons that come preloaded on the SkystreamX boxes automatically update themselves.
Yes, all of the XBMC / KODI addons that come preloaded on our units update their content offerings daily. This means that you can watch all of the latest video releases the same day they are added to the XBMC / KODI addon.
Yes, every SkystreamX TV Box is quality tested before it ships out to a customer. We offer a no questions asked 1 year warranty on each unit (Physical damage and Water damage caused by the customer is not included in this warranty.)
We offer both technical support and customer support via email and phone.
Email Address – info@skystreamx.com
Phone Number – 888-963-9105 9AM-5PM Mon–Fri – EST
While you are able to download video content onto the hard drive of our products, we do not condone downloading copy written material. As everything can be viewed on demand we see no reason to record or download any of the content.
Yes you can connect an external hard drive to both of our SkystreamX models via a USB cord. However some external hard drives draw too much power for the USB port to provide. This more often happens with large external hard drives of 1 Tb or bigger. In this case you will need to provide your external hard drive with an external power source. These products can be found at almost any electronics store.
Unfortunately XBMC / KODI is not able to block content by rating. However within XBMC / KODI you can set a master password that need to be entered in order to be able to open certain genres of content. For example you can place a password on video content, but leave music content open.
Absolutely not! All of the content and programs that come preloaded on the SkystreamX android TV boxes are completely free. We will never ask for monthly fees. Programs like Netflix and Hulu still require a monthly subscription.
Yes you can truly watch almost any live sporting event from all over the world. While we cannot guarantee that more obscure sports will have every game 99% of every live sporting event in the world is available to be viewed on the SkystreamX. While some streams may be in HD, most streams will be broadcast in standard definition. It does not matter what region of the country or the world you are in. None of the live sports are blocked by geographical location.

For example if you are in Florida and want to watch a New York game you can. Even if that game is not being broadcast in your area.

Here is a short list of sports that can be seen.

NFL Football
College Football
Basketball
Baseball
Nascar
UFC
Boxing
Soccer
Car Racing
Cricket
Wrestling
Horse Racing
Many More
The SkyStream X4 and SkyStream ONE come with a standard remote control. We suggest purchasing the SkyStream Air Mouse for better functionality when using the box.
Make sure the power plug is pushed into the SkyStreamX all the way and the other end is plugged into a wall unit that has power. If both ends of the power cord are connected properly and you have tested it on multiple power outlets and the unit is still not turning on. Please contact customer service at info@skystreamx.com or 888-963-9105
Make sure that the HDMI cable is plugged in all the way for both the SkyStreamX and your TV. Make sure your TV is on the correct source for the HDMI input that the SkyStreamX is plugged into.
Click settings. Click Display, Click Display size. Adjust until the screen fits your TV using the plus and minus symbols and then click back.
Click settings. Click Network Connections. Click Wifi, Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password)
If you are completely unfamiliar with how to use the Android Operating system or how to use a certain Android feature please search the internet for a guide to using Android 4.2 JellyBean or 4.4 KitKat or search the internet on how to use the feature that you are trying to use. There are many sources on the internet that offer excellent tutorials on how to fully utilize the Android operating system.
Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse into one of the USB ports on the SkystreamX Android TV Box. You do not need to reboot your SkystreamX Android TV Box, your USB device should begin working once you have plugged in your USB device.
To enable Bluetooth click on Settings, Other, More Settings. Now turn on Bluetooth. The unit will start searching for Bluetooth devices. Follow the pairing instructions for the Bluetooth device you are trying to connect and you should be good to go.
While this is possible to do, we do not support or offer customer support for this feature. There are many websites that offer support to do this, but we do not sell the SkystreamX Android TV Box to do this. If you want to hook up the SkystreamX Android TV Box to a home network we suggest researching online to figure out how to do this. SkystreamX does not offer support in doing this.
The version of Android that is on your unit is currently the most stable version of Android for TV Boxes. You can upgrade to a newer version of Android because the SkystreamX Android TV Box is completely open and rooted, but we do not recommend doing this and we do not offer support in upgrading your SkystreamX Android TV Box to a newer version of Android or any problems that you may encounter if you do upgrade your Android operating system.
Click Settings. Click Display, Click Display Position, Press the Minus and Plus symbols to adjust the display to your TV. Click back/.
Click Settings, Other, More Settings, Scroll down to Date & Time and click on it, Click Automatic Date & Time, or adjust manually. Also make sure to adjust the Time Zone to match your location.
Here is how to connect an external hard drive to your SkystreamX.Plug the USB cord into one of the USB ports on your SkystreamX Android TV Box. Connect the other connection plug into your external hard drive.
If your SkystreamX Android TV Box gets stuck booting up this is what you might see.

The SkystreamX Logo
Elite Mods Logo
4 Colored circles spinning

The first thing to do is to unplug your unit from the power supply. Let it sit for 30 seconds. Plug the unit back in.
Your unit should boot up back to the home screen after running through the boot sequence.
If you unit still gets stuck on the boot sequence please contact us at info@skystreamx.com or call 888-963-9105.
As your SkystreamX relies on your internet connection to stream video content, it is very important that you have a reliable and fast internet connection.
Here is how to check and see how much internet is getting to your SkystreamX unit.
Go to all apps, Scroll down until you see the Speedtest app. Click on the speedtest app. Click begin test. Let the test run and see what speeds you are getting.
For optimal streaming you should have over 10,000 Kbps or 10 Mbps Download. Upload speed is not as important as Download speed.
If you are getting less than the recommended speed posted above here are some options.

Move your Wifi router closer to the SkystreamX unit.
Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
Contact your internet provider if you are not getting close to the amount of internet speed that you are paying for.
Power - Powers the unit on and off
Search - Will bring up a search menu in certain apps Setup - Will bring you to the main settings page where you can connect to wifi, and adjust your display size
Mute - Turns off all sound
Zoom - Will zoom videos and pictures
Subtitle - Will turn on and off subtitles in certain programs
Photo - Will bring you to the standard Android picture app
Music - Will bring you to the Standard Android Music app
File - Will bring you to the File Explorer
Video - Will bring you to the File Explorer
Network - Will bring you to the File Explorer
Android - Will bring you to the File Explorer
Menu - The menu button is the same as a long press on a android screen. It will bring up extra options on whatever you have highlighted. It is also the button you will use to add favorites in XBMC / KODI
OK - This is your main select button
Directional Keys - These buttons are used to navigate
Return - Return is basically a back button. Use this button to back out of apps
Home - The home button will take you to the home screen at any time.
1-9 Keys - Use these key to type in numbers
Backspace - This key is a delete key for when you are typing.
Cursor - By pressing this button you are switching back and forth from a cursor to a directional navigation. When using cursor mode you will need to press and hold the directional keys to move the cursor around on the screen.
Some larger external hard drives, usually 500 Gb or larger draw more power to be able to run then the USB ports on your unit can produce.

If the external hard drive you are trying to connect will not power up when connected to the USB port you will need to purchase a USB power source that can power the external hard drive. This will give the external hard drive the amount of power it needs to operate. You can then connect the external hard drive to the SkystreamX and access all of your files.

GENERAL QUESTIONS ABOUT XBMC/KODI

From the KODI homescreen click on System, Settings, Appearance, Skin, Setting, Add-on Shortcuts. Click on 1-7 and then select what add-on you would like to be on the home screen.
Step 1 - Unplug your router and modem. Leave them unplugged for 30 seconds. Plug them back in and let them cycle until they are back up and running.
Step 2 - Run a speed test on your SkystreamX Android TV Box. Click on All Apps. Scroll down until you see Ookla Speed Test. Click on it and click on Begin Test. You should have at least 10 Mbps, or 10,000 Kbps download speed. If your speed is lower then this then you may need to upgrade your internet speed in order to stream without buffering.
Step 3 - To increase your internet speed you can move your Wireless router closer to the SkystreamX unit or hard wire the internet directly to the unit. If you have followed all of these steps and you have over 10 Mbps or 10,000 Kbps download speed you have done everything that you can to help minimize buffering. Please note that not every stream is able to provide enough data to stream the video content you are trying to watch. If you are still experiencing buffering on a stream, you will need to try another stream source.
To start out you should try 1Channel to find TV Shows and IceFilms to find movies. You have many options within each of these XBMC / KODI Add Ons. Search, Featured, Favorites, Most Popular, Genre, Highest Rated, Etc. Our suggestion is to click on most popular and find a show that you like. You can then click on that show or movie. Once have clicked on the movie or TV Show that you want to watch you will need to click on a stream source. Click on one of the stream sources to start watching the movie or TV show you want to watch.
Check your internet speed with www.speedtest.net (Ookla). We recommend a stable internet speed of 10 MBPS or more for the best internet experience. The faster internet connection you have the faster your TV Show, Live Sports and HD Movies will load. If you have under 10 MBPS you should consider upgrading your internet speed. Remember, each Add-Ons is separately managed by a Third Party that is not affiliated with SkyStreamX Android TV Box or SkyStream Technologies. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or Add-On to correct the problem.
Sometimes the Cache in XBMC / KODI gets full. This can slow the performance of XBMC / KODI and cause buffering issues. You can fix this by following the instructions listed below. Click on Setting on the units home screen, Click on Other, More Settings, Scroll Down to Apps. Find XBMC or Kodi. Click on Clear Cache (DO NOT Click on Clear Data or Uninstall!!!) Now click on force stop and then OK. Hit the home key. Open up XBMC / KODI. It will do its first run and then open up to the homes creen.
Remember, each Add-on is separately managed by a Third Party that is not affiliated with SkyStreamX Android TV Box or SkyStream Technologies. There will be times when these Add-ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or Add-on to correct the problem.
When you find a TV series or HD movie that you want to save as a favorite you need to click C on your USB wireless keyboard or Menu button on your stock controller. This will bring up the menu and you will be able to click on “Save as a Favorite.” To access your favorites you will need to click on the star icon at the bottom left side of the XBMC / KODI home screen. Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favorite you wish to view.
The Add-Ons that come pre-programmed on your SkyStreamX Android TV Box are just some of our favorites. Each Add-On is managed and owned by a third party and has no reflection as to how our box performs. Some of the third party Add-Ons may experience slow buffering times, less than perfect quality or may go down from time to time. This is not a perfect system but it does help you save money on cable! Our biggest recommendation would be to become familiar with XBMC / KODI by going to Google and doing some research first. We will not refund any SkyStreamX Android TV Boxes due to the Add-Ons not performing correctly as there are over 1000 different repositories and Add-Ons available for your use. For more information regarding the different repositories or Add-Ons, please go to Google and search XBMC / KODI or XBMC / KODIHub.
Some stream sources are listed but do not work. This is not typical but it does happen in XBMC / KODI sometimes. Simply try another stream source and most likely it will work. If not simply try stream sources until one works. Remember, each Add-Ons is separately managed by a Third Party that is not affiliated with SkyStreamX Android TV Box or SkyStream Technologies. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or Add-On to correct the problem.
Add-ons will constantly update their viewing content within KODI. Continue to look through other add-ons that are in KODI. We have not run across one show that we can not find!
While most of the XBMC / KODI Add-ons that we pre-load on the SkystreamX Android TV Box are extremely stable and consistent in deliver streaming media to your SkystreamX Android TV Box, sometimes things happen and certain XBMC / KODI add-ons have issues. Sometimes certain XBMC / KODI add-ons are effected by server issues, internet issues or user overload. This is completely out of our control and we can offer no fix for these issues. 99% of the time these issues are fixed very quickly. If this happens we suggest trying another XBMC / KODI add on to find the streaming media that you are trying to view.
In XBMC / KODI scroll over to system on the right, click settings, click appearance, on the skin tab click settings to the right, click on add on short cuts. There will be different areas to add different types of shortcuts (Video, Music, Programs.) Click on 1-7 and choose the add ons you wish to have as a short cut on your XBMC / KODI homepage.
Locate the XBMC / KODI Icon on the android home page, Click on XBMC / KODI, Let XBMC / KODI Load, Choose an Add on to use, Search for the show you wish to view. That’s it. Enjoy!
Some stream sources will ask you to enter a Captcha or password before the stream will open. When the keyboard screen pops up enter the Captcha or Password as best you can. Once you enter it, click done and the stream will attempt to open. If you do not want to enter the password simply choose another stream source to view the video content you wish to view.
If you click on a stream source and receive a "Unable to resolve URL" this means that the file you were trying to view is no longer available from this link. Try clicking on another stream source to view the video content you are trying to watch.
If you click on a stream source and see "No Stream Available" this means that the file you were trying to view is no longer available from this link. Try clicking on another stream source to view the video content you are trying to watch.
XBMC / KODI runs scripts and performs updates while it is open. That is why it is very important to let XBMC / KODI close on its own. Clicking home or turning off your SkystreamX Android TV Box while XBMC / KODI can cause XBMC / KODI to have errors and stop working. It is very important that you follow the procedure below when exiting XBMC / KODI.

1. Exit out of any video or addon that you are using.
2. On the home screen of XBMC / KODI there are two icons at the bottom left of the screen. The Star icon is your favorites button. Next to the Star Icon is a Power Icon. Click on the power icon.
3. A pop up will appear and will have only one choice to click on which is exit. Click on Exit.
4. Wait until XBMC / KODI closes (This may take 1-45 seconds depending on if XBMC / KODI is performing any updates in the backround.)
5. Once XBMC / KODI has fully closed you will end up back on the home screen of your SkystreamX device.
In XBMC / KODI you will see a star in the lower left hand corner of the screen, Click on the star, Your favorites will pop up on the right side of the screen, click on the favorite you wish to view.
Open the Add on you are using to view the media, search for the media, click C on a keyboard or Menu on the controller, highlight “Add to Favorites”, Click Left mouse button on keyboard or OK on controller. (If you add the main folder of a show as a favorite it will bring you back to that folder when you select the favorite later. If you choose a season as a favorite it will bring you back to that season when you click on the favorite later. Please note that some add-ons only save favorites in that particular Add on and not on the XBMC / KODI homepage.)
If you require or desire to use XBMC / KODI subtitles on your SkystreamX you will need to do the following.

Open XBMC / KODI
Click on Settings
Click on Appearance
Click on Skin
Choose Confluence (Not Confluence 7)
Now subtitles will work within XBMC / KODI

The subtitles are located within the Video Icon at the bottom menu bar when you are watching a stream. Click enable subtitles. Then exit out of the menu to view your video
Sometimes XBMC / KODI automatically turns on a feature that some people use to connect XBMC / KODI to a local server. This is called PVR.
If you are getting pop ups saying "Connection to Argus TV Client Connection Lost" here is how to fix it.
In XBMC / KODI go to settings. Click on live TV, click on General. Uncheck the blue dot for "Enabled"
Turn on the blue dot for "Do not show connection lost warnings."
That is it. You will no longer see those pop ups appear while using XBMC / KODI.
We recommend not upgrading your box on your own. When we feel that there has been a new release that is stable enough for the SkyStream box, we will release the update via the SkyStream Updater App and also let you know via email, Facebook and RSS feed on the bottom of KODI.
Yes! 90% of the movies and TV shows on XBMC / KODI and Showbox can be found in HD. Most of these HD movies and TV Shows are in 720P. However there are also lots of 1080P movies on XBMC / KODI and Showbox.

Please note that a strong internet connection of 15 Mbps or higher is recommended for viewing HD video content.
Please send us an email at info@skystreamx.com and describe the situation you are experiencing.

DO NOT do a factory reset - This will cause XBMC / KODI and other video apps to be deleted. DO NOT clear data in XBMC / KODI or any other programs - This will delete any programs that you do this to.
Here is a list of programs that you can use to control XBMC / KODI Gotham with on your SkystreamX with a smart phone or Tablet.

Please note that is just a list of applications that exist. We are not affiliated with any of these programs and do not provide support for them.

Google Play (Android)
XBMC / KODI Official App - https://play.google.com/store/apps/details?id=org.XBMC / KODI.android.remote&hl=en
Yatse, the XBMC / KODI / Kodi Remote - https://play.google.com/store/apps/details?id=org.leetzone.android.yatsewidgetfree&hl=en
XBMC / KODI remote control - https://play.google.com/store/apps/details?id=fr.beungoud.XBMC / KODIremote&hl=en
xmote, the XBMC / KODI remote control - https://play.google.com/store/apps/details?id=air.xmote.free&hl=en

Itunes Store (IOS Apple)
Official XBMC / KODI Remote - https://itunes.apple.com/us/app/official-XBMC / KODI-remote/id520480364?mt=8
XBMC / KODI Constellation - https://itunes.apple.com/au/app/XBMC / KODI-constellation/id437807301?mt=8
XBMC / KODI Commander Free - https://itunes.apple.com/au/app/XBMC / KODI-commander-free/id514020731?mt=8
Installing any XBMC / KODI Wizard like XBMC / KODIHub or Xunity will make the SkystreamX custom XBMC / KODI Version not work. Our units come preloaded with every XBMC / KODI Addon that both of these wizards have, so there is no advantage to installing either of these wizards.

If you choose to still install these XBMC / KODI Wizards please note that it will clash with our custom version of XBMC / KODI and you will have issues.

Please also note that these wizards when installed can take over your Android TV Box. They can add and delete XBMC / KODI addons without your permission or consent.

Please do not install these wizards onto your SkystreamX unit.
Music Symbol - Brings you to the standard Android music player or Spotify (Your Choice)
Home Symbol - Brings you to the units home screen
Lock PC - Will bring you to the Google Play store
Power PC - Will put your SkystreamX to Sleep (Will not wake it back up on the SkystreamX Dual Core)
F10 - Mute
F11 - Volume Down
F12 Volume Up
Backspace - Deletes letters and numbers while typing
Trackpad - This is used as your mouse. Single finger touching will move the cursor around. Two fingers at a time will scroll up and down on web pages and XBMC / KODI.
Left Mouse button - Main select button
Right Mouse Button - Your main back button (Will also delete letter and numbers while typing in XBMC / KODI)
Up, Down, Left, Right keys - You can use these to navigate on the unit and in XBMC / KODI.

XBMC & KODI CONTROLS

O - brings up information about the system and stream while viewing a stream. You can view how much data you have while watching a stream.
Z - Zooms video content
C - Brings up the menu while highlighting Add-ons. You can also highlight streams and folders, click the C button and add them to your favorites.
F7 - Rewind Streams
F8 - Play or pause streams
F9 - Fast forward streams
Space Bar - Pause
Up, Down, Left, Right keys - You can use these keys to navigate up and down lists in XBMC / KODI.
If the picture on your TV screen is small and placed in the lower left side of your screen, you most likely hit the \ key on your wireless keyboard by accident.
If this has happened to you simply click the \ key again and your screen will return to its normal size.
P - Play
Q - Queue
F - Fast Forward
R - Rewind
Space Bar - Pause
X - Stop
/ - Toggles from full screen to 30% Screen
F8 - Mute
F9 - Volume Down
F10 - Volume Up
Z - Zoom / Aspect Ratio
O - Stream information and System Info
T - Show Subtitles
Left Mouse Button - Select
Right Mouse Button - Back & Delete characters when typing
C - Menu on Addons & Add a link to your favorites
Control + Alt + Delete = Restart Unit

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