SkyStream will ship out all orders within 24 hours of the product being ordered. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day following that particular day. We ship out our orders via USPS Priority Mail or FedEx Express Saver. These shipment methods take approximately 2-5 days for delivery once they have left our facility.
Once you place the order on SkyStream.com you will receive an email confirming your order. This will show the shipping address, billing address and products that were ordered. If this email is correct, then there is no reason to contact SkyStream. If there are any descrepancies on this email, please email Customer Support at email@example.com as soon as possible so we can fix the issue.
You will receive another email once your order has left our facility. In this email, you will see your tracking number and order contents. You will be able to track your order from the minute it leaves our facility to the moment it is delivered to your door.
We offer both Signature Required and Insurance for an extra fee. If you live in an area where you do not feel that your package will be safe if it is left on your doorstep, then we suggest upgrading your shipping to Signature Required and adding extra Insurance. If you package is lost during transit or does not show up on your doorstep like it should and YOU HAVE SIGNATURE REQUIRED AND INSURANCE, we will immediately send out another product to replace the missing one. IF YOU DO NOT CHOOSE THE SIGNATURE REQUIRED AND EXTRA INSURANCE and the product goes missing, we will need time to file a claim with the carrier and let them investigate the claim. Once the claim has been processed and paid to SkyStream, we will ship out the new product.
If you have any questions about our shipping policies, please contact us at firstname.lastname@example.org.
Here are some answers to some frequently asked questions about shipping: