At SkyStream Technologies, we ensure prompt order processing. All orders received on Fridays, Saturdays, Sundays, or public holidays are processed on the next business day. Your order will then be dispatched within the subsequent 48 hours, using USPS as our preferred carrier. Typically, domestic shipments take 2-3 days, while international shipments take around 6-10 days.
We take customer satisfaction seriously and thus offer a 14-Day Money-Back Guarantee* on all our products, excluding Indoor HDTV Antennas and Android Network Powerline Adapters. If you're dissatisfied with your purchase for any reason, reach out to us and we'll gladly assist you with the return process. Once we receive the returned product and confirm its completeness, we'll issue a full refund of your original purchase price without any further questions.
After placing an order on SkyStream.com, you'll receive an email confirmation detailing the shipping and billing addresses and the ordered products. Unless there's a discrepancy in this email, no further action is needed on your part. If you do spot any errors, please email us at firstname.lastname@example.org as soon as possible to rectify them.
Once your order leaves our facility, we'll send another email providing your tracking number and order details, allowing you to monitor your order's journey from our doors to yours.
During checkout, we offer optional Route Shipping Insurance, costing just 1% of your total order value. If you opt for this insurance and your order gets damaged, lost, or stolen during transit, we'll send you a replacement. However, if you decline this insurance and face any of these issues, you'll need to file a claim with the carrier. We strongly recommend Route Shipping Insurance for its cost-effectiveness and efficiency. Please note that we'll try to assist with any lost or stolen packages, but we can't be held responsible if you choose not to take out the additional insurance.
If you have questions regarding our shipping policies, contact us at email@example.com.
Here are some answers to frequently asked shipping queries:
*Third Party Vendors - Purchases from third parties cannot be returned to SkyStream for refunds. These must be handled with the third party. Products mistakenly returned to us will not be honored and will be deemed abandoned after seven days if not collected.
*Route Shipping Insurance must be purchased at the time of order placement. Subsequent purchases are null and void.