If you are not getting volume please follow the below listed steps.

1. TV Remote – Press the mute button to make sure the TV is not muted. Now turn the volume all the way up.

2. Skystream Remote – Press the mute button to make sure the TV is not muted. Now turn the volume all the way up.

3. If the first two steps do not work, please try pressing the F8 key on your keyboard.

This should fix the volume issue you are having.