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Internet Trouble Shooting

There are many factors that come into play on a home network. This section will cover some remedies to common home networking problems. We do recommend that the SkystreamX unit is receiving 10 Mbps or 10,000 Kbps of download speed to operate properly.

  1. Rebooting your Modem – Modems are just like computers. Over time they slow down and need to be reset. We recommend resetting your router at least once a month to ensure you are getting proper speed being fed into your home network. To reset your Modem, simply unplug it from its power source for 30 seconds, plug it back in and let it reboot.
  2. Wifi Distance – Wifi signals are greatly reduced over distance and through obstacles and walls. If you are experiencing slow speeds using Wifi we highly suggest moving the wireless router closer to your SkystreamX unit. We also always recommend  a hardwired ethernet connection over Wifi as it is more stable and provides the maximum internet speed to the unit.

If you are having trouble connecting your internet to the Skystream Android TV Box, please watch the videos above for instructions on how to connect the unit to the internet.